Question 1

How do I know if counselling is right for me?

Accepted Answer

If something in your life feels stuck — a decision, a relationship, your mood, your focus — counselling can help. Our free discovery call is a no-pressure way to find out if we're a fit.

Question 2

Is everything I share confidential?

Accepted Answer

Absolutely. All sessions are private and protected by our code of ethics. We only break confidentiality if there is a clear risk to life, and we tell you before doing so.

Question 3

Are sessions online or in person?

Accepted Answer

Both. Most clients choose secure video sessions for flexibility. In-person sessions are available at our partner centres in select cities.

Question 4

How many sessions will I need?

Accepted Answer

It depends on your goals. Many concerns see meaningful progress in 4-6 sessions; deeper work can take longer. Your counsellor reviews progress with you regularly.

Question 5

Do you work with children and teens?

Accepted Answer

Yes. Our team includes counsellors specialised in working with kids and adolescents, using age-appropriate, evidence-based approaches.

Question 6

Can I switch counsellors if it doesn't feel right?

Accepted Answer

Of course. Fit matters. Just let our care team know and we'll match you with someone better suited at no extra cost.

Question 7

Do you offer corporate or institutional programs?

Accepted Answer

Yes — we run EAPs, workshops and bulk counselling programs for companies, schools and colleges. Reach out via the contact page for a custom quote.

Frequently asked questions

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