Your privacy and data security are our top priorities. This policy explains how we collect, use, and protect your personal information.
Effective Date: January 1, 2025
We collect personal information that you voluntarily provide when registering, booking sessions, or contacting us. This may include your name, email address, phone number, age, and any information shared during counselling sessions. We also collect non-personal information such as browser type, device information, and pages visited to improve our services.
Your information is used to provide and improve our counselling services, schedule appointments, communicate with you, and ensure a personalized experience. We may also use anonymized data for research, service improvement, and analytics. We do not sell or rent your personal information to third parties.
We implement industry-standard security measures including encryption, secure servers, and access controls to protect your personal information. All counselling session data is stored securely and access is restricted to authorized professionals only. We regularly review and update our security practices to safeguard your data.
All information shared during counselling sessions is strictly confidential. Our counsellors adhere to professional ethical codes and legal obligations regarding client confidentiality. Information will only be disclosed with your explicit consent or when required by law (e.g., to prevent harm to yourself or others).
Our website uses cookies to enhance your browsing experience, remember preferences, and analyze site traffic. You can control cookie settings through your browser. Third-party analytics tools may be used to understand how visitors interact with our site, but this data is aggregated and anonymized.
You have the right to access, correct, update, or delete your personal information. You may also request a copy of the data we hold about you or withdraw consent for certain uses. To exercise these rights, please contact us at info@counselelevate.com.
We may use trusted third-party services for payment processing, appointment scheduling, and analytics. These providers have their own privacy policies and are contractually obligated to protect your data in accordance with applicable laws.
Our services are not directed at children under 13 years of age without parental consent. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at info@counselelevate.com or call us at +91 87963 30819.